our fields of expertise
We provide Tier 3 telephony assistance in installations, integrations, and customer support. This improves your customers satisfaction and saves you time and money.
- Installations done to enterprise industry standards. We don't believe in the cowboy mentality of just getting it done.
- Telephony Integrations that improve productivity and adds on functionality to your existing phone system.
- Reduced your ticket times to resolution by having highly skilled tier 2/3 engineers resolving your tickets. We aim to resolve the issue on the first interaction with the customer.
- Our specialty includes over a decade working with circuits, data, and voice networks.
Are you looking to improve your phone system, but you don't want to give up the ROI of your PBX? We can integrate Microsoft Teams with your current VoIP telephone system to allow you to dial out to the outside world from your Teams Client.
SIP Trunk Activation
Moving off ISDN? Telstra has put a deadline for 2020. We'll coordinate the move and make sure that your business is not affected during the process.
Genesys Pure Cloud
We can help you setup or configure your Pure Cloud solution to help improve your dynamically changing call centre.
We can help you take on more work as it comes in to your business throughout the year, whether it’s for 1 week or 6 months.
We have trained staff who have been working with voice networks, and SIP trunking for over a decade. They are able to assist with finding voice quality problems in your already existing voice network, or they can troubleshoot your SIP firewall/ Border Controller to find out why calls are not being delivered the way you want.
Integrating your phone system with your CRM, or integrating your Contact Centre with your phone system? Or are you going to the cloud and need help integrating your CRM with your accounting system? We can find a solution regardless of the challenge.
We work with vendors to install IP-PBX systems, telephones, Voice & Data networks, SIP Trunks, Session Border Controllers, or we can even build your own private cloud. We have experience building and integrating customers into Australia's data centres.
why choose us
- Over a decade in telecoms working directly with service providers, and enterprises.
- We've worked with some big names, so we understand enterprise expectations.
- We've been employed for network & phone vendors, so we have inside experience.
- We've built out central offices, so we understand data centres.
- We've worked with customers who are in 24/7 environments.
- We have over seven years experience building and maintaining call centres.
Kind words from customers and upper management
No matter how small or large the IT issue, the professional team at Trifecta IT Solutions always provide us with extremely prompt and friendly service, with Kaden readily available to sit down and discuss any issue that comes up and how they can assist and provision solutions. We look forward to continuing our business relationship with Trifecta IT Solutions and would strongly recommend their IT services
As a Technical Account Manager, Kaden always shows the highest level of commitment to his customers' satisfaction. He pays attention to every detail. He is not afraid to escalate within the organization to make sure issues are properly addressed and won't rest until they are solved. I recommend him highly for his skills as well as for his persistence and determination. - LinkedIn
Kaden is an excellent employee and any company would be lucky to have him on their team. He is driven, bright, communicative, and has a strong sense for what is needed to help his team and company be successful. I could always count on Kaden to go above and beyond for the customers he served. - LinkedIn